On This Page: Order Online | FAQs | Product Documents | Why | Contact Us
RNAscope™ products from Advanced Cell Diagnostics (ACD), a Bio-Techne brand are now available at bio‑techne.com.
You can also access all Bio-Techne brands including R&D Systems, ProteinSimple, Novus Biologicals and Tocris on ONE website.
To purchase online
To order and purchase RNAscope probes and products, reference the steps below and the frequently asked questions.
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NEW Customers / ONLINE Purchases
NEW Customers / ONLINE Purchases
Action is required to avoid an ONLINE order delays
1. Accounts Payable: (All Regions)
• Set up Bio‑Techne Sales Corporation as a vendor in your system
• View Purchase /Payment section of FAQs
• For account set up assistance contact us at:
- North Americas: accountsetup@bio‑techne.com
- Europe: accounts.emea@bio‑techne.com
2. Online Purchasers (All Regions): Create your online bio‑techne.com account
Note: For security reasons, we cannot transfer your existing ACD online account password.
• Go to bio‑techne.com/account/register
• Create an online account
• For United States Customers Only - make sure your institution has set up Bio‑Techne Sales Corporation as a vendor
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CURRENT Customers /Email Purchases
CURRENT Customers /Email Purchases
ACD customers: your ACD purchasing accounts can still be used for email orders to ACD.
Bio-Techne customers: your Bio-Techne purchasing account can be used for email orders.
Note: an ACD quote is no longer required for online orders at bio-techne.com. If you have an ACD quote, it will be honored on bio-techne.com
Send email order purchases to:
North America: order.acd@bio-techne.com
EMEA: orders.emea@bio-techne.com
Learn How to Find my Products on bio‑techne.com.
To request a quote for custom orders
We continue to offer our custom order services. Fill out your request for New Probe Requests (NPR) here.
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For Advanced Cell Diagnostics Specialty Orders
For Advanced Cell Diagnostics Specialty Orders
Please contact Advanced Cell Diagnostics at acdbio.com to purchase:
- Custom Products.
- Specialty probes including pooled or exclusive probes.
- Specific product lots or new synthesis.
- Professional Assay Services (PAS)
FAQs
To order online at bio-techne.com:
To order RNAscope products available on bio-techne.com, a Bio-Techne.com online account is needed.
If you already have an online account with bio-techne.com, you can use this account to order online.
If not, set up your bio-techne.com online account at www.bio-techne.com/account/register, or for assistance contact us at:
- North Americas: accountsetup@bio-teche.com
- EMEA: accounts.emea@bio-techne.com
Note: a quote is no longer needed for online orders. If you have an ACD quote, it will be honored on bio-techne.com
To order by email:
North Americas: order.acd@bio-techne.com
EMEA: orders.emea@bio-techne.com
To order by phone or fax (available for NA only):
Phone: (877) 576-3636
Fax: (510) 576-8798
To order with Advanced Cell Diagnostics
Use your Advanced Cell Diagnostics Inc., purchasing account. Reference the 'United States Only, Purchase/Payment Setup' section of these FAQs above for details.
To request a quote for RNAscope products
- Contact ACD Sales https://www.bio-techne.com/support/sales-support
Can I purchase products on bio‑techne.com online using a credit card?
Yes, in North America only. We accept Visa, Mastercard, and American Express. If you don’t have an existing Bio-Techne Sales Corporation purchasing account at the time of order placement, your order may be subject to a minor fulfillment delay for account set up and verification.
Can I place a Bio‑Techne online order using a purchase order?
Yes, in North America only. To place an order online, you’ll need to set up an online account on bio‑techne.com and make sure Bio‑Techne Sales Corporation is set up as a vendor in your system. Reference 'United States Only, Purchase/Payment Setup’ section of the FAQs on this page for details.
I’d like to set up Bio‑Techne as a vendor. Where can I get that information?
Reference ‘United States Only, Purchase/Payment Setup’ section of the FAQs on this page or reach out to accountsetup@bio‑techne.com if you have any questions.
What are Bio‑Techne’s payment terms for purchase orders?
Net 30 days from date of invoice.
To apply for credit
Fill out the credit application at bio‑techne.com/new-account-setup and email your completed application to BTCredit@bio‑techne.com.
For general inquiries:
Use the live chat located at the bottom of every page on our bio-techne.com site.
For EMEA questions, email: info.emea@bio-techne.com
For North America questions, email info.ACD@bio-techne.com
If you'd like to purchase from Bio-Techne Sales Corporation, the vendor account information is as follows:
To make electronic payments
Receiving Bank
071000288
BMO Harris Bank NA
320 Canal St.
Chicago, IL 60606, USA
Beneficiary
Account number: 1832914
Bio‑Techne Sales Corporation
614 McKinley Pl NE
Minneapolis, MN 55480-9201
612-379-2956
Routing number: ABA071000288
Swift code: HATRUS44
Please submit all remittance details to accounts.receivable@bio‑techne.com
Standard payment terms on credit accounts: Net 30
If you are already a ACD customer purchasing via email, please use the following information:
Vendor Address:
Advanced Cell Diagnostics Inc.
7707 Gateway Blvd. Suite 200
Newark, California 94560
Remit by Check
ADVANCED CELL DIAGNOSTICS-BIN#130150
PO BOX 9201
Minneapolis, MN 55480-9201
Remit by ACH or Wire:
BMO Harris Bank
111 West Monroe Street, Chicago, IL 60603, USA
Acct No:1624477,
ABA/Transit:071000288, Swift Code:HATRUS44
Acct Type: Checking, Tran Code: 22
Please submit remittance details to: acd_ar@bio-techne.com
Standard payment terms on credit accounts: Net 30
To submit a purchase order
- Ensure Advanced Cell Diagnostics, Inc is set up as your vendor.
- Submit the order (order.acd@bio-techne.com) and include the following information:
- Your name, email, telephone, and fax number
- Full invoicing and shipping addresses
- Purchase order number for tracking purposes
- Quote number
- ACD part number(s)
- Quantity
- Pricing
- Any special requirements
- For any additional purchase order requirements, email customercare.acd@Bio-Techne.com
How can I find RNAscope | ACD products and services on bio‑techne.com?
Simply enter the product name, catalog number or a keyword into the search bar at the top of any page. If needed, apply filters to narrow your results and select your product of interest.
Will the catalog numbers be the same?
Yes! You can use the same catalog numbers from acdbio.com to find products on bio‑techne.com.
How will I know which Bio‑Techne brand makes the product I’m looking at?
The brand will be listed under the product name, and the brand logo will be on the right side of each product page.
Where do I find my product documents
Each product page has an icon for product documents (e.g., Product Datasheet/COA/SDS) in the top right corner. This takes you to the Product Document download section on the product page. You’ll need your product lot number to request your COA. You can also use the Certificate of Analysis Finder Tool at bio‑techne.com/resources/cofa-finder-tool.
Where are the product protocols?
Downloadable Protocol PDFs will be in the Product Documents section of the product page.
Why Order RNAscope products on Bio-Techne.com?
Why Order RNAscope products on Bio-Techne.com?
Streamline your search, and quickly find exactly what you need from our expansive portfolio of life science products.
Easily purchase all our products from ACD, RNAscope, R&D Systems, Novus Biologicals, Tocris and more with one account on bio‑techne.com.
Tap into an extended network of best-in-class customer service and technical support.
Contact Us
Contact Us
Bio‑Techne: Customer & Technical Support:
North Americas
email: customercare.na@bio-techne.com
tel: (612) 379-2956
tel: (800) 343-7475 (free phone)
EMEA:
email: info.emea@bio-techne.com or orders.emea@bio-techne.com
tel: +44 1235 529449 (UK)
tel: 0800373415 (free phone (UK))
Regional contacts for EMEA countries can be located at:
https://www.bio-techne.com/support/contact-us
Submit a Support Request (All Regions)
https://www.bio-techne.com/support/customer-support
For all Contact Us Information:
https://www.bio-techne.com/support/contact-us
Live Chat (All Regions):
Locate the chat window on the bottom right corner of each web page.
ACD Customer Service:
1-888-506-6887 (North Americas Only), or https://www.bio-techne.com/support/customer-support
For all contact information